zona Casino & Sportsbook Data Care
This page describes what we collect when you use zona and how we keep that data protected. We operate a gaming and sportsbook platform serving users in jurisdictions where our services are legally available. During account setup, deposit, withdrawal, and gameplay on zona, we collect personal information. We use this information only for account verification, payment processing, fraud prevention, and service delivery.
We recognize that your data is sensitive. Our privacy commitments focus on transparent collection practices, secure storage, and strict limits on sharing your information with third parties. We do not sell your data to marketers. We do not share payment details with game providers. We encrypt all data in transit and use industry-standard security practices.
This policy explains what information we collect, how we use it, who we may share it with, your rights over your data, and how to contact us if you have concerns. We encourage you to read it carefully and contact our support team if you have questions.
What we collect on zona
We at zona collect information in two categories: account information and behavioral data.
Account information: When you create an account on zona, we ask for your full name, national ID number, date of birth, phone number, and email address. During your first deposit, we verify this information against standard identity records. We also store your payment method details (for example, if you fund via DANA, we record that you use e-wallet; we do not store your mobile banking PIN or full payment card details—payment processors handle sensitive financial data separately).
Behavioral data: We record when you log in to zona, which games you access, how long you stay in each section, and which selections you place. We log the timestamps of deposits, withdrawals, and account balance changes. We store these records for compliance and fraud detection. This data helps us identify suspicious activity and resolve disputes.
We also collect technical data: your device type (Android, iOS, desktop), browser version, IP address, and network connection type. We use this information to troubleshoot technical problems and improve our mobile app and website performance.
How we use your data on zona
We use account information and behavioral data for these purposes:
- Account verification: We verify your identity during your first deposit by matching your details against standard records. This is a one-time process. Once verified, you remain verified for all future deposits and withdrawals.
- Payment processing: We send your payment method information (for example, your local payment account or online payment virtual account number) to our payment processor to execute your deposit or withdrawal request. Payment processors in Indonesia and Singapore handle the actual fund transfer.
- Game delivery: We use your account information to deliver your selections, settle game outcomes, and calculate your account balance. Game software providers receive only game action data (for example, that you placed a slot spin or football selection) but do not receive your identity or payment details.
- Fraud prevention: We analyze login patterns, deposit patterns, and withdrawal requests to detect unauthorized access or money laundering. If we detect unusual activity (for example, multiple deposits from different countries in one hour, or withdrawal requests to a different account than your original deposit method), we may ask you to verify your identity again.
- Customer support: We use your account history and communication logs to help you with technical problems, dispute resolution, or account questions. Our support team reviews your account when you submit a ticket so we can respond accurately.
We do not use your data for marketing email campaigns. We do not sell your information to third parties. We do not use your data for any purpose beyond what is outlined in this policy without your explicit consent.
Third parties we share data with
We share your data with limited third parties for specific purposes:
- Payment processors: We share your payment method and account balance data with e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking processors, and local payment, online payment, e-wallet, mobile banking banking partners so they can execute deposits and withdrawals. These processors are bound by confidentiality agreements and use your data only to process payments.
- Game software providers: We send game action data (your slot spins, football selections, live-dealer table plays) to software providers so they can deliver game outcomes. Game providers do not receive your name, ID number, or payment details—only your player ID and game actions.
- Identity verification service: During your first deposit, we send your name, national ID number, and date of birth to a third-party identity verification service. This service matches your details against standard records and returns a pass or fail result. Your data is not stored by the verification service after the check completes.
- Law enforcement and regulators: We may disclose your data to law enforcement or regulatory authorities if we are required by law or court order to do so. We will notify you of such disclosure unless we are legally prohibited from doing so.
All third-party processors sign data-protection agreements obligating them to use your information only for the purpose specified and to protect it with standard security measures.
How long we keep your data
We retain your account information (name, ID number, email, phone) for the lifetime of your account plus seven years after account closure. This retention period complies with standard financial recordkeeping requirements.
We keep behavioral data (login logs, deposit history, game records) for seven years so we can resolve disputes and detect fraud patterns. After seven years, we delete behavioral logs unless we are required by law to retain them longer.
Technical data (IP addresses, device types) is kept for two years. We use this data to troubleshoot technical problems and improve our platform. After two years, we delete technical logs.
How we protect your data on zona
We encrypt all data in transit using HTTPS. When you log in, send a deposit request, or view your account balance on zona, your information travels through an encrypted tunnel that third parties cannot intercept.
We encrypt passwords using industry-standard hashing—we do not store your actual password, only a scrambled version that cannot be reversed. When you log in, we verify that your entered password produces the same scrambled version.
We do not store full payment card details on our servers. Payment processors (local payment, online payment, e-wallet, mobile banking, and others) handle sensitive financial data separately using their own encryption and security standards.
We implement access controls—only authorized zona staff can view user data, and only when necessary for account verification, dispute resolution, or fraud investigation. We maintain activity logs of who accesses what data and when.
We keep our servers in secure data centres with physical security measures (surveillance, access cards, backup power). Our servers may be located outside Indonesia—we may use cloud infrastructure operated by processors in Singapore or other jurisdictions. All international data transfers are encrypted and bound by data-protection agreements.
Your rights over your data on zona
You have the right to access your data. Log in to your zona account anytime to view your personal information, account balance, deposit history, and withdrawal history. If you need a detailed data export, contact our support team via email.
You have the right to correct your data. If your name, phone number, or email address changes, update it in your account settings immediately. Accurate information is important for payment processing and dispute resolution.
You have the right to request deletion of your account and data. Email our support team to request account closure. We will process your withdrawal, close your account, and delete your personal data subject to our legal retention obligations.
You have the right to object to specific uses of your data. For example, if you do not want us to use your data for fraud detection analysis, contact us via email. We will respect your request to the extent permitted by law, though some uses (like identity verification and payment processing) are necessary for our service to operate.
Cookies and tracking on zona
We use cookies to keep you logged in to your zona account. These are session cookies—they expire when you close your browser. We do not use cookies to track your behavior across other websites.
We use local storage to remember your preferred language and theme (light or dark mode) on zona. This is purely for user convenience and does not track personal behavior.
We do not use third-party tracking tools (Google Analytics, Facebook Pixel, etc.) on zona. We do not install cookies that follow you across the web or share your browsing data with advertisers.
Data location and international transfer
Our primary servers are located in Indonesia. However, we may use cloud service providers whose servers sit in Singapore, Australia, or other jurisdictions. All international data transfers are encrypted and protected by data-processing agreements that require processors to meet or exceed Indonesian data-protection standards.
Users from Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta understand that their data may be processed outside Indonesia. If you do not consent to international data transfer, do not create an account on zona.
Contact us about your data
If you have questions about our privacy practices, how we use your data, or want to exercise your rights, contact our support team via email or in-app messaging. We respond to data-protection inquiries within five business days.
If you believe we have mishandled your data or violated this privacy policy, you may lodge a complaint with our support team or with the appropriate data-protection authority in your jurisdiction.
We may update this privacy policy from time to time. We will post any significant changes on zona and notify users via email if the changes materially affect how we use your data. Your continued use of zona after we post updated terms means you accept those terms.
We believe transparency and data security build user trust. Our privacy commitment centres on limited collection, secure storage, and strict third-party controls. Users deserve to know exactly what data we hold and how we use it.
Summary: Our data protection commitment on zona
We at zona collect account information (name, ID, payment method) and behavioral data (login logs, game history, selections) only for account verification, payment processing, game delivery, and fraud prevention. We do not sell your data or share it with marketers. We do not store full payment card details—payment processors handle sensitive financial information separately.
We encrypt all data in transit using HTTPS and encrypt passwords using industry-standard hashing. We retain account data for the lifetime of your account plus seven years. We share data with payment processors, game software providers, identity verification services, and law enforcement only when legally required. We support your right to access, correct, and delete your data.
Our servers may be located outside Indonesia, but all data transfers are encrypted and bound by data-protection agreements. If you have concerns about how we use your data, contact our support team via email or in-app help. We respond to data-protection inquiries within five business days.