zonaTerms of Use

We at zona operate a gaming and sportsbook platform where users from supported jurisdictions access football betting, live-dealer tables, slot games, and esports markets. Our Terms of Use set out the conditions under which we provide service, how we handle your account, deposits, withdrawals, and disputes. These terms apply to every user who creates an account on zona.

When you join zona, you agree to follow our conditions. We require identity verification during your first deposit so we comply with standard regulatory practice. We process deposits and withdrawals through Indonesian payment methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. We resolve disputes through written correspondence and, if necessary, independent arbitration.

This document outlines your rights and obligations on zona. We encourage you to read it carefully before you open an account. If you have questions about any term, contact our support team via email or in-app messaging.

Account opening and use on zona

To open an account on zona, you must be of legal age in your jurisdiction and not be a resident of any jurisdiction where we are prohibited by law from operating. We do not knowingly accept accounts from users in restricted territories. You are responsible for verifying that your access to zona complies with your own jurisdiction's law.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. If you access zona from a location where our services are not legally available, you do so at your own risk and are solely responsible for any legal consequences.

When you open an account, you provide your full name, national ID number, phone number, and email address. We use this information for identity verification, account security, and compliance with standard regulatory practice. You must ensure that all information you provide is accurate and up to date. If your details change, update them in your account settings immediately.

Deposits and withdrawals on zona

We accept deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. When you request a deposit, we display the payment method options and settlement timeframe for each. E-wallet deposits typically settle within moments. Bank transfers settle within one to three business hours depending on originating bank and time of day.

Identity verification occurs once during your first deposit. Our system matches your details against standard records. If verification passes, you unlock deposits and withdrawals immediately. If a secondary check is required, we contact you via email or phone.

We process all withdrawal requests immediately. However, we reserve the right to verify account information or investigate unusual withdrawal patterns before processing. Standard verification takes one business day. We do not charge withdrawal fees unless you agreed to a specific fee structure during account setup.

Your zona account balance

Your account balance represents funds you have deposited minus any selections or games you have played. When you place a selection on zona, the stake amount is deducted from your balance immediately. When a selection is resolved, we credit or debit your account based on the outcome.

Your account balance is expressed in Indonesian Rupiah (IDR). We do not hold your funds in a separate bank account; your balance is a liability on our books. We maintain operational reserves to settle all withdrawal requests. If zona ceases operations, we will notify all users and process outstanding withdrawals according to applicable law.

We do not pay interest on account balances. Your balance does not expire or disappear due to inactivity—it remains available until you request a withdrawal or use it for a selection.

Game rules and selections on zona

We offer multiple game categories: football betting (Liga 1 Indonesia, Piala AFF, Champions League, Premier League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

Each game category has specific rules. Football betting selections are resolved based on official league or tournament results. Live-dealer outcomes are determined by the dealer's cards or wheel result. Slot results are generated by certified random-number generators. Esports outcomes are determined by official tournament or match results published by the league operator.

We display game rules and payout information before you place any selection. If a rule is ambiguous or a dispute arises, we review the official rule source (league website, game software documentation, or tournament operator) and apply that standard. If no official source exists, we make a reasonable interpretation and apply it consistently.

Dispute resolution on zona

If you believe a selection was resolved incorrectly, contact our support team via email or in-app messaging with details of the dispute. Provide your account username, the date and time of the selection, the game category, the selection details, and the official result you believe applies. We investigate all disputes within three business days and respond in writing.

If we determine that an error occurred on our platform, we will credit your account. If we determine that the selection was resolved correctly according to our rules and official sources, we will explain our reasoning and close the dispute. If you remain dissatisfied, you may request independent arbitration through a mutually agreed third party, with costs split equally.

We do not accept disputes more than thirty days after a selection is resolved. After thirty days, we consider the selection final and will not reopen it unless there is evidence of system error (such as incorrect odds display or failure to process a valid selection).

Conduct and account suspension on zona

We reserve the right to suspend or close your account if we believe you are engaging in fraud, money laundering, or abuse of our platform. Examples include: repeated identity verification failures, use of multiple accounts to circumvent limits, use of automated tools or bots to access our platform, involvement in match-fixing or insider trading related to esports, or systematic exploitation of system errors.

If we suspend your account, we will notify you in writing and explain the reason. We will hold your account balance in trust. If we close your account permanently, we will process your account balance as a withdrawal to your original payment method within thirty days, unless we are required by law to hold the funds longer.

You may not transfer your account to another person or use someone else's account. Each account is personal to the user who created it. If we detect unauthorized account use or transfer, we will suspend the account and may forfeit any balance.

Liability and indemnity on zona

We operate zona with standard security practices: SSL encryption for data in transit, industry-standard password hashing, and session timeouts for idle browsers. However, we do not guarantee that our platform is free from technical faults, security vulnerabilities, or unauthorized access. We are not liable for losses arising from network interruptions, server downtime, or third-party access if you have failed to protect your password.

We are not liable for losses arising from your use of zona or any selection placed on our platform. Your use of zona is at your own risk. You indemnify and hold zona harmless from any claim, loss, or damage arising from your account, your selections, or your use of our platform.

Our total liability to you for any cause is limited to the amount of your account balance at the time the claim arises. We are not liable for indirect, consequential, or punitive damages.

Jurisdiction and applicable law

These terms are governed by the laws applicable in the jurisdiction where zona operates. Any dispute arising from these terms or your use of zona shall be resolved through written correspondence and, if necessary, independent arbitration. Legal proceedings may not be brought in any court.

If any provision of these terms is found to be invalid or unenforceable, that provision shall be severed, and the remaining terms shall remain in full force. We may modify these terms at any time by posting an updated version on zona. Your continued use of zona after we post updated terms constitutes acceptance of those terms.

Contact zona support

If you have questions about these terms or your account on zona, contact our support team via email or in-app messaging. We offer English-language support and respond within one business day during weekdays. You can reach us through the in-app help portal on our mobile app or web browser.

Our support team can clarify any term, help you with deposit or withdrawal issues, and investigate disputes. We maintain records of all support correspondence for your protection and ours. If you receive a response that conflicts with these written terms, these written terms take precedence.

Summary of key terms

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Identity verification occurs once during your first deposit. Withdrawals process to your original payment method and settle according to that method's standard timeframe.

Game selections are resolved based on official sources—league results for football, dealer results for live-dealer games, certified random generators for slots, and league results for esports. Disputes are investigated within three business days. Account suspension is reserved for fraud, abuse, or violation of these terms.

Our total liability is limited to your account balance. We operate with standard security practices but do not guarantee vulnerability-free service. These terms are governed by applicable law and disputes are resolved through written correspondence and arbitration, not court proceedings.